Return and refund policy
Return Window
We offer a 30-day return policy. You may return items within 30 days of receiving your order. To ensure a smooth return process, please submit your return request within this timeframe.
Return Eligibility
Returned items must meet the following requirements:
| Requirement | Description |
|---|---|
| Condition | Unworn, unused, and in the same condition as received |
| Tags | All original tags must be intact |
| Packaging | Original packaging must be undamaged |
| Proof of Purchase | Receipt or order confirmation required |
If your item does not meet the above requirements, we reserve the right to refuse the return.
How to Return
- Contact Us: Email info@momadousjewelryclothing.com with your order number and reason for return
- Return Authorization: Once your return request is approved, we will send you a prepaid return shipping label and detailed instructions
- Ship Back: Use the prepaid return shipping label to send the item back
- Provide Tracking: Send us the tracking number for your return package
- Keep Receipt: Keep your shipping receipt until the return is processed
All eligible returns are free of charge. We will provide a prepaid shipping label for your return.
Return Address: 404 S Michigan Ave, Chicago, IL 60605, United States
How to Exchange
The fastest way to get your desired item:
- Request Return: Contact us at info@momadousjewelryclothing.com to start the return process
- Return Item: Use the prepaid return shipping label to send the item back
- Place New Order: Once we receive and inspect your return, you may place a new order for the item you want
Important Notice
Returns sent without prior authorization will not be accepted. Please contact us before shipping any items back.
Damaged, Defective, or Wrong Items
Please inspect your items upon receipt. If you notice any of the following issues, contact us immediately:
- Item is defective or damaged
- Wrong item received
- Any other order issues
Report Issues:
- Email: info@momadousjewelryclothing.com
- Phone: +1 773-407-2779
Please provide photos of the damaged item and packaging, along with your order number. We will evaluate the issue and resolve it for you.
Non-Returnable Items
The following items cannot be returned:
Apparel
| Item Type | Reason |
|---|---|
| Washed Clothing | Items that have been cleaned or laundered |
| Modified Clothing | Items that have been altered, cut, dyed, or customized |
Jewelry
| Item Type | Reason |
|---|---|
| Earrings | Earrings and ear studs (for hygiene reasons) |
| Damaged or Modified Items | Items that have been altered, damaged, or repaired |
| Set Accessories | Individual accessories from jewelry sets (unless the entire set is returned) |
Refund Process
| Step | Details |
|---|---|
| Receive and Inspect | We will notify you once your return is received and inspected |
| Refund Approval | Upon approval, the refund will be processed immediately |
| Return to Original Payment Method | Completed within 10 business days |
Note: Please note that your bank or credit card company may need additional time to process and post the refund to your account.
If you have not received your refund after 10 business days from approval:
Please contact us via email: info@momadousjewelryclothing.com
Contact Us
If you have any questions about returns or exchanges, please reach us:
| Channel | Details |
|---|---|
| info@momadousjewelryclothing.com | |
| Phone | +1 773-407-2779 |
| Address | 404 S Michigan Ave, Chicago, IL 60605, United States |
| Business Hours | Monday – Friday: 8:00 AM – 6:00 PM (Central Time) |
We typically respond to emails within 1-2 business days. Thank you for your patience.