FAQ
Delivery
1. What shipping methods do you offer?
We ship to United States addresses only and offer standard shipping services.
2. How long does delivery take?
| Stage | Time |
|---|---|
| Order processing time | 1-3 business days |
| Shipping time | 4-7 business days |
| Total | 5-10 business days |
Note: Delivery time may be extended during severe weather, natural disasters, or promotional events.
3. How much is shipping?
We offer free shipping on all US domestic orders. No minimum purchase required.
4. How can I track my order?
Once your order ships, you will receive an email with tracking information. You can check your delivery status by:
- Clicking the tracking link in the email
- Logging into your account to view order status
- Using the tracking number on the carrier website
5. Is a signature required for delivery?
For high-value orders or special circumstances, a signature may be required. The delivery carrier will inform you if a signature is needed.
6. What if my shipping address is incorrect or needs to be changed?
Please contact us within 24 hours of placing your order to correct the shipping address. If your order has already shipped, we cannot change the address. Please wait for the package to be returned, then arrange for redelivery.
7. What if I am not home during delivery?
If no one is available to sign for the package, the carrier may leave the package at a safe location near your door or leave a pickup notice. You can contact the carrier to arrange redelivery or pick up the package at a nearby pickup location.
Returns
1. What is your return policy?
We are committed to providing you with a satisfactory shopping experience. You may return items within 30 days of receiving your order.
2. What is the return time limit?
Our return window is 30 days from the date you receive your items. Please contact us within the return window to initiate a return.
3. What is the return process?
- Contact customer service: Please reach out to us via email or phone within the return window
- Obtain return authorization: We will provide a Return Merchandise Authorization (RMA) number
- Package items: Place items in their original packaging
- Ship items back: Send items back following the guidance provided by customer service
- Wait for refund: Once we receive and inspect the items, we will process your refund
4. Do I need to pay for return shipping?
No. Return shipping is completely free. You do not need to cover any return shipping costs.
5. What items cannot be returned?
The following items may not be eligible for return:
Clothing
Washed Items: Items that have undergone washing or cleaning processes.
Altered Clothing: Items that have been modified, tailored, or dyed.
Jewelry
Earrings: Including dangle earrings and studs (non-returnable for hygiene reasons).
Damaged or Altered Items: Items that have been modified, damaged, or repaired.
Set Components: Individual pieces from a jewelry set (returnable only if the entire set is returned together).
6. How long does it take to receive a refund?
Once we receive and inspect the returned items, we will process your refund within 10 business days. The refund will be credited to your original payment method.
7. What if I receive a damaged item or wrong item?
Please contact us immediately when you discover the issue and provide photo evidence. We will arrange a free replacement or full refund, including any shipping costs you paid.
Payment
1. What payment methods do you accept?
We accept the following payment methods:
- Credit cards: Visa, Mastercard, American Express, Discover
- PayPal: Secure online payment
- Apple Pay: Quick and secure payment for Apple users
- Google Pay: Quick and secure payment for Google users
2. Can I use a debit card?
Yes. If your debit card is a Visa Debit or Mastercard Debit, you can use it. Simply select the credit card option at checkout and enter your debit card information.
3. Is it safe to pay on your website?
Yes. We use the following security measures to protect your payment information:
- 256-bit SSL encryption to secure your personal and payment information
- PCI DSS compliance to ensure the highest level of security for card payments
- Secure payment gateway to protect your financial data
4. When do I need to pay?
Full payment is required at the time of order placement. Your order will only be processed after successful payment authorization.
5. What currency are your prices in?
Unless otherwise stated, all prices are in US Dollars (USD).
6. How do I know if my payment was successful?
Once your payment is successfully processed, you will receive an order confirmation email containing your order details and receipt. Please keep this email for your records.
7. What should I do if my payment is declined?
If your payment is declined:
- Please verify your payment information is correct and try again
- If the problem persists, contact your bank or card issuer
- You can also try using a different payment method
8. What should I do if payment authorization fails?
In rare cases, payment authorization may fail due to security measures. If you experience multiple authorization failures, please contact us at info@momadousjewelryclothing.com for assistance.
9. Does my billing address need to match my payment method?
Yes. For payment security, your billing address must match the address associated with your payment method. Please ensure your billing address is complete and accurate to avoid payment processing delays.
10. Can I get a formal business invoice?
Yes. A digital invoice will be sent to you via email once your order is complete. If you need a formal invoice for business purposes, please contact us at info@momadousjewelryclothing.com.
Taxes and Fees
1. How is sales tax calculated?
Applicable sales tax is calculated based on your shipping address and added to your order total. Tax rates vary by state and are subject to change.
2. Are there any other additional fees?
Except for the displayed product prices and applicable taxes, we do not charge any additional fees.
Price Errors
What if a price error occurs?
If a pricing error occurs on our website, we reserve the right to cancel the order With a full refund. We will notify you promptly if such an error occurs.
Order Cancellation
1. Can I cancel my order?
Yes. Please contact us at info@momadousjewelryclothing.com within 24 hours of placing your order to cancel.
Note: If your order has already shipped, it cannot be cancelled. You will need to follow our return process once you receive the items.
2. How will the refund be processed for a cancelled order?
Cancelled orders that have been charged will be fully refunded to the original payment method. Refunds will be processed within 10 business days of confirming the cancellation.
Contact Us
If you have any questions, please contact us:
Email: info@momadousjewelryclothing.com
Phone: +1 773-407-2779
Address: 404 S Michigan Ave, Chicago, IL 60605, United States
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Central Time)
We typically respond to inquiries within 1-2 business days. For urgent matters, please call us during business hours.